Terms and Conditions
Online Ticket Purchases
Passengers purchasing tickets on this website will have their tickets delivered to them by way of email. The passenger will need to provide a valid email address and will need to print out the ticket once it has been received. Passengers are required to bring the printed ticket with them to present to a member of the GoBus / Lakefront Lines / Barons Bus staff at the boarding point.
Online Ticket Purchase Redemption
Each adult passenger with an Online Ticket must bring the printed ticket along with a valid photo ID. The name on the ID must match the name on the printed on the ticket.
Online Tickets are good ONLY for the date and time printed on the ticket. The passenger should present their ticket to a GoBus / Lakefront / Barons staff member, at the boarding point. The member of staff will collect the ticket at the time of boarding.
GoBus / Lakefront Lines / Barons Bus reserves the right to refuse any ticket presented without proper ID or if the date and/or time does not match the scheduled departure.
Tickets to Travel
Passengers should keep their ticket safe as replacements will not be issued. Passengers must show or purchase their ticket as they board. The ticket remains the property of GoBus / Lakefront Lines / Barons Bus and must be produced for inspection and, if requested to do so, be surrendered upon demand to an authorized official.
If the passenger does not have the proper ticket, they may be asked to purchase a cash ticket — otherwise the passenger will not be permitted to use any GoBus service.
GoBus makes every effort to have a seat available for passengers holding an Online Ticket. While purchasing your ticket online helps to ensure a seat is available, it is not a guarantee.
An Online Ticket entitles the passenger to use GoBus during the specified times, dates, and locations only. When the ticket expires the passenger must either leave the bus at the next available opportunity or purchase another ticket. Extensions will not be given.
Departure Points and Time
GoBus endeavors to provide departure points and times for the service which are as accurate as possible. However, GoBus reserves the right to vary such departure points and times without notice, as circumstances require.
Getting On the Bus
Passengers should arrive at least 15 minutes prior to the scheduled departure time to ensure enough time to locate the correct pick up point and to ensure the bus leaves on time. If possible, please do not wait inside a vehicle.
Each passenger is allowed two (2) pieces of checked baggage. Additional pieces of baggage will be accepted if space is available. One (1) carry-on bag plus one (1) small personal item can be taken on board for each adult or child. All carry-on bags must fit in the overhead compartment or under your seat.
For complete baggage rules, including type of acceptable baggage, visit our online Rider's Guide or call 888-954-6287.
Ticket Refunds and Exchanges
GoBus tickets purchased through the GoBus website are refundable under certain circumstances. No refunds will be approved after the scheduled departure date and time. In addition, no refunds will be permitted for tickets that were reissued. Exceptions will be granted for route delays, cancellations and inclement weather. Call 1-888-954-6287 or firstname.lastname@example.org to request a refund.
Refunds can be issued in the following ways:
- Online Credit. An online credit will only be issued if you have created an online account which can be done at webstore.ridegobus.com. This credit will be applied to your next online ticket purchase. Please note: Online credit is the only form of getting a refund that is not subject to a cancellation fee. Service fees are not refundable.
- Refund to Your Credit Card. We will refund the credit card used to purchase your ticket. Please note: Customers who wish to have their credit card refunded may be subject to a 10% cancellation fee. Service fees are not refundable.
- Refund by Check. A refund will be issued in the form of a check and mailed to the address provided. Please note: Customers who wish to receive a refund by check may be subject to a 20% cancellation fee. Service fees and sales tax are not refundable.
To request a check refund, customers can mail the original unused ticket along with their name, mailing address, and the reason you are requesting a refund to:
GoBus Ticket Refund
PO Box 220
Glouster, OH 45732
GoBus tickets purchased through Greyhound's website, Greyhound ticketing counter, or GoBus ticketing location are refundable through Greyhound. Visit www.greyhound.com for information on receiving a refund.
Tickets can only be reissued prior to date of travel. The reissue must be made at least 24 hours prior to the scheduled departure time and only during regular business hours of 8:00AM-4:00PM Monday through Friday. No reissues will be approved after the scheduled departure date and time. Exceptions will be granted for route delays, cancellations and inclement weather. While a reissue does not require a reason, a reservation will only be reissued one time. A reissue cannot be cancelled or refunded.
GoBus tickets are good ONLY for the date and time printed on the ticket. We can only reissue tickets purchased through ridegobus.com. Greyhound tickets can only be reissued by Greyhound.
Delays or Cancellation of Service
Adverse Weather Conditions. Every effort will be made to maintain operations during adverse weather conditions; however, safety is our primary concern. GoBus reserves the right to delay or cancel service. Passengers can call 888-954-6287 for up to date travel information.
Delays. GoBus makes every effort to stay on schedule; however, occasionally delays happen due to weather, construction, traffic, mechanical issues, etc. When the buses get behind schedule, passengers are notified via the website and social media. (Please note, buses that arrive within 15 minutes of the scheduled arrival time are considered to be on-time.) Passengers are encouraged to call 888-954-6287 to check if the bus is running on time or to download the free GoBus mobile app – Find GoBus. Available for both iphones and android phones.
Cancellation of Service. GoBus reserves the right to cancel service due to adverse weather conditions or other safety related concerns.
Any passenger under the age of 8 must be accompanied by another passenger at least 15 years of age or older at all times. Passengers between the ages of 8 and 14 may travel unaccompanied at full adult fare when certain conditions are met in their entirety and an Unaccompanied Child Form has been filled out and submitted to GoBus / Lakefront Lines / Barons Bus by a parent, guardian, or legal custodian.
Children 5 years old and younger ride for free. They do not need a ticket to board the bus. Children 6 years and older must have a ticket to board the bus. Limit two (2) children 5 years old and younger per full priced adult ticket. If more than two (2) 5 years old and younger children are riding with an adult they may be required to purchase a ticket.
Young children must be accompanied by an adult at all times.
Passengers are welcome to use child safety seats on GoBus. However, if the bus is full the seat space may need to be purchased.
For full rules and conditions please visit our online Rider's Guide at or call 888-954-6287.
Accident or Loss
Please take care of all personal property. GoBus will not be liable for any loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless due to negligence by GoBus, Lakefront Lines, or Barons Bus, in which case our liability is limited (except for death or personal injury) for damages to a maximum of the refund of the ticket price.
All passengers should remain seated while the bus is in motion. For everyone's safety and comfort, passengers are to follow certain restrictions while on board. No smoking. No alcohol. No illegal drugs. No weapons. No unruly behavior.
Photography, video, or audio recording of GoBus, Lakefront Lines, or Barons Bus personnel, equipment, or procedures is prohibited.
No dogs, cats, birds, or other animals will be transported. However, a service animal trained for the purpose of accompanying a person with disabilities and will be permitted to travel at no additional charge.
Acids, ammunition, animals (other than service animals), combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), illegal drugs, materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited.
Prohibited checked items: Electronic equipment (televisions, stereos, gaming devices, laptop computers, computers, etc.), film (flammable), illegal drugs, and perishable items (food). These items may be sent using Greyhound Package Xpress with appropriate packing. Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer's possession.
Laptop computers are considered "electronic items" and are prohibited as checked baggage, however they may be brought aboard as a carry-on item.
If you have any questions about what specific items are allowed on board GoBus or Greyhound (as carry-on or checked), please check Greyhound's Prohibited Items List. Some items we allow on the list may be considered illegal on board public transportation in certain states. GoBus and Greyhound will follow local law in these cases.
Passenger Can Be Asked to Exit the Bus
GoBus, Lakefront Lines, and Barons Bus reserves the right to ask passengers to exit the bus for failing to follow the terms and conditions stated above or in the online Rider's Guide. GoBus, Lakefront Lines, and Barons Bus also reserves the right to ask passengers to exit the bus if the passenger's behavior or actions are demand unsafe or threating to other passengers, the driver, or the bus and its equipment.
By check "I agree with the terms and conditions for online ticket purchases" the passenger agree with expectations and requirements state above and on the online Rider's Guide.